Effective Date: 15 July, 2026

At B&W, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Information (processed securely by our payment partners)
• Order History

Automatically Collected Information

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Time Spent on Site
• Cookies and Similar Technologies
  

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Send promotional emails and offers (only if you've subscribed)
  
  

3. Payment Security

We do not store your debit card, credit card, or UPI payment details.

All payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

4. Cookies

We use cookies to:

• Remember your shopping cart
• Improve website performance
• Analyse website traffic
• Personalise your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We never sell your personal information.

We may share your information only with trusted service providers such as:

• Payment providers
• Shipping and courier partners
• Marketing and analytics platforms
• Website hosting providers

These partners only receive the information necessary to perform their services.

6. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you information about:

• New product launches
• Exclusive offers
• Discounts
• Collection drops

You may unsubscribe at any time using the link provided in our emails.

7. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of internet transmission is completely secure.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal data (where legally permitted)
• Withdraw marketing consent

To make a request, please contact us using the details below.

9. Third-Party Services

Our website may use third-party services including:

• Shopify
• Razorpay / Cashfree / PhonePe (depending on your payment gateway)
• Google Analytics
• Meta Pixel
• Shipping partners

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our products are intended for individuals aged 18 years and above, or those using our website under the supervision of a parent or guardian.

We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated Effective Date.

12. Need Help?

Our support team is here to assist you with orders, sizing, exchanges, returns, or any product-related questions.

Email: supportbwdrip@gmail.com

Response Time: Within 24 business hours (Monday–Saturday)

We're committed to making your shopping experience with B&W smooth and hassle-free. Feel free to reach out—we're always happy to help.